Refund & Return Policy

At Bumble Bee we are proud of our product range and hope that you and your little one have great fun with the product you have purchased from us. If for some reason you are not happy with the product we will do our best to make it right.

We offer the same return and exchange policies online, like in our store physical stores:

Refund:

Non-sale products in new and unused condition in original packaging can be retuned within 7 days of you receiving your package for a refund, exchange or store credit. Please note that refunds will be made in the same mode as the original payment was made and that shipping charges incurred may be deducted from the refund amount.

Exchange:

Non-sale products in new and unused condition in original packaging can be exchange within 14 days of you receiving your package only for an exchange or store credit (less any incurred shipping charges), which will be valid for 3 months from date of issue.

Restocking Fee:

A restocking fee of 20% will apply on some products especially gear and furniture that are returned in a new and unused condition but with a damaged or missing packaging.

Return Policy Exceptions:

All purchases of personalized, specially ordered, and sale products are final and cannot returned or exchanged. Certain products such as breastfeeding, sealed feeding and potty items are also excluded from returns or exchange for hygienic reasons.  

No refunds or store credits are available on any of these purchases.

 

Please note that Bumble Bee reserves the right to decline any return if it does not meet our return requirements, or the return procedure is not followed.

 

Return Procedure:

To ensure a smooth return procedure please follows these simple steps:

      1. Repack product in its original box.
      2. Notify us at hello@bumblebee-me.com to inform us about your return please provide our order number and the item you wish to return.
      3. Complete the form which will be emailed back to you and include it in the package containing the product(s) you are returning.
      4. Send your return by courier to:

        Bumble Bee – Returns
        Mercatis Plus International LLC
        Citadel Tower, Office 1903
        Business Bay, Dubai
        United Arab Emirates
        Contact No: +971 4 4539710

      5. Ensure that address and contact number are correct and if possible insure your package because Bumble Bee will not accept any liability if your package gets damaged or lost while in transit

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