Price Match Policy
At Bumble Bee we strive to always maintain competitive prices, however from time to time you may find the same branded product sold by a competitor at a lower price - If you do, we are happy to uphold a price match claim.
Who do you price match?
Competitors that trade on a similar or same basis as us, they must have a physical store presence in a mall or a similar destination in town that is freely open to the public and in the UAE. Like us they must carry sufficient levels of stock with a good proportion, if not all goods, in stock and available to buy and take away on site.
Who don't you price match?
We see discounters, outlets and online only businesses as different to us. In many cases they will be operating without even a showroom, collection points or stocked goods, such discounters would also include auction sites, members clubs, market stalls or home shopping businesses
How do I claim?
Buying online (including mobile site and app):
- Pre-purchase - If you find an identical item cheaper before you buy, email firstname.lastname@example.org . We'll verify the price and send you an authorization email, then once you've purchased the item from bumblebee-me.com, let us know your order confirmation number and we'll process your claim.
- Post-purchase - If you find an identical item cheaper within 7 days of purchasing it from bumblebee-me.com, email email@example.com, with your order confirmation details and the full details of where you found the item at a lower price.
- Pre-purchase - If you've seen an identical product cheaper elsewhere, just speak to one of our sales associates and show them where you've seen it cheaper, and they'll match that price there and then.
- Post-purchase - If you find an identical item cheaper within 7 days of purchasing it from a Bumble Bee store, visit us in-store with your original receipt, show a sales associate where you've seen it cheaper, and they'll refund the difference or email firstname.lastname@example.org, with your order confirmation details and the full details of where you've seen the item cheaper.
Please do make sure that the product is an identical model, and that it's in stock. If you spotted the product in a shop, please provide us with the store name, location and phone number along with the product details and price. The shop or website must be a recognized business and not a private seller or auction site.
Terms and Conditions:
- Applies to the UAE only.
- Price match cannot be claimed where a product is sold at a different price in any Bumble Bee store to Bumblebee-me.com
- Applies up to 7 days from date of in-store purchase or from date of delivery if item is purchased online or in-store for home delivery.
- Applies to all branded items that are in stock.
- Competitor products and service level must be identical (i.e. same name, model and color, delivery option and lead time).
- For personal use only (i.e. no trade sales or re-sales). Private sellers and auction sites do not qualify. We reserve the right to limit the price match offer to one of each item per customer, where we believe that products aren't being purchased for personal use.
- Will not apply if the competitor product is used or damaged, e.g. ex display model.
- To claim a price match on a linked or bundle deal, the individual items must be identical.
- We will price match against the total cost of the item, excluding any delivery charges.
- Competitors must be official UAE trading entities or UAE registered websites.
- Competitor product must be in stock and available for immediate collection/dispatch and the price must be current.
- Cannot be used in conjunction with any other discount, promotion or voucher code - either our price match or individual discount, promotion, or voucher code will apply based on whichever discount is greatest.
- Will not apply if the selected retailer is in administration or closing down.
- Applies only to the individual promotional price of the actual product, and excludes any overarching or store wide promotions, offers and discounts.